Torkka We sell across Europe from our warehouse in Portugal. Transport is at the customer’s expense and quoted separately by the carrier. EU companies with a valid intra-Community VAT number: invoice without VAT.
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Reservation deposit
How the reservation works
Reservation deposit of €500 + VAT (€615 at 23%), deducted from the price. The transfer is a reservation request; only JP's written confirmation of receipt and acceptance starts the 14–16 week estimate and the 20-week limit for delivery to the customer.
1. Quote in the configurator
€0
Quote by email, valid for 15 days; configuration, equipment price and after-sales service agreed before payment
Request on the website, free of charge
2. Transfer and acceptance by JP
€500 + VAT
€500 + VAT (€615 at 23%) in Portugal; €500 without VAT for businesses in other EU countries with a valid VAT number and outside the EU, deducted from the price. JP confirms receipt and acceptance in writing within 3 working days
If it cannot accept, it refunds everything within 10 working days; after acceptance, the reservation deposit is not refundable on simple withdrawal
3. Arrival and inspection at JP
No interim payment
JP confirms the arrival, documentation, configuration and balance; once the unit is inspected and ready to ship, it invoices the balance
Arrival at the warehouse does not restart the delivery period to the customer
4. Balance and dispatch to the customer
Agreed total less the deposit already paid
15 days to pay the invoice; no collection or dispatch without payment in full
If payment is not made, written notice to pay within 8 days before JP may terminate in writing, resell and keep the reservation deposit, without prejudice to legal rights
If JP cannot accept or confirm the order with the manufacturer, it refunds everything within 10 working days. The right to double the deposit for non-performance attributable to JP remains in place.
Sales outside Portugal: for a company in another EU country with a VAT number that is valid in VIES, including Northern Ireland with an XI number (intra-Community supply), or for export to Switzerland, the United Kingdom, Norway, Iceland or Liechtenstein, the deposit is €500 without VAT and the price is without VAT. Without a valid EU VAT number, Portuguese VAT (23%) applies and the deposit is €615.
The reservation applies to the main range (lithium FE and V series). The models without the configurator go straight from the quote to a firm order.
How to reserve
Reservation deposit of €500 + VAT (€615 at 23%), deducted from the price, by transfer to JP Solar Solutions, Lda. — Caixa Geral de Depósitos. IBAN PT50 0035 0009 0001 4369 8301 7 · BIC CGDIPTPL. Use the reservation number as the payment reference. Do not transfer without a quote and configuration agreed in writing.
- Configure the forklift and send the reservation request.
- You receive the quote and the request number by email. Nothing is charged through the form.
- We agree the configuration, the equipment price and the after-sales service in writing.
- The transfer is a reservation request. JP confirms receipt and acceptance in writing within 3 working days of receipt. If it cannot accept, it refunds everything within 10 working days. The confirmation states the start date and the latest delivery date to the customer.
Lead time and transport
Delivery to the customer is estimated at 14–16 weeks, with a limit of 20 weeks from JP's written confirmation of receipt and acceptance. Shipping, arrival at the warehouse and payment of the balance do not restart or extend the count.
Collection from the warehouse in Esmolfe, or transport quoted separately by the carrier, at the customer’s expense. Unloading equipment or ramps suitable for the forklift are required at the destination.
Indicative transport per machine to your address, excl. VAT and unloading. The final price is set in the quote.
| Destination | Forklift | Stacker | Pallet truck |
|---|---|---|---|
| Mainland Portugal | €550 | €250 | €160 |
| Faro, Beja, Évora and Portalegre | €1,150 | €250 | €160 |
| Spain | €500 | €350 | €260 |
| France, Benelux, Italy and Germany | €1,200 | €500 | €350 |
| Other countries | On request | ||
Unloading is the customer’s responsibility: taking a forklift off the truck needs another forklift of 5 t or an overhead crane. If you have neither, we quote delivery on a low-loader with ramps, so the forklift drives off by itself, or on a crane truck.
Questions
When is the reservation accepted?
The transfer is a reservation request. JP confirms receipt and acceptance in writing within 3 working days. If it cannot accept, it refunds everything within 10 working days.
Can I withdraw after reserving?
After JP's written confirmation of receipt and acceptance, the reservation deposit is not refundable on simple withdrawal. Refunds for non-performance and the right to double the deposit where the non-performance is attributable to JP remain in place.
When do I pay the balance?
When the forklift arrives, is inspected at the JP warehouse and is ready to ship, JP invoices the balance with 15 days to pay. No collection or dispatch without payment in full. Once the invoice is overdue, JP gives written notice to pay within 8 days before it may terminate in writing, resell the unit and keep the reservation deposit, unless JP is in breach or you are legitimately exercising your rights.
What if delivery is late?
If delivery goes beyond 20 weeks after we confirm the reservation in writing, for reasons not attributable to you, you can cancel and get back everything you paid within 10 working days. If the failure is ours, you are also entitled to double the deposit.
Where your forklift comes from
UN welding line and finished goods warehouse, before shipping.