Torkka We sell across Europe from our warehouse in Portugal. Transport is at the customer’s expense and quoted separately by the carrier. EU companies with a valid intra-Community VAT number: invoice without VAT.
Home / Service and warranty
After-sales
Service and warranty
Technical service in Portugal provided by JP Solar Solutions, with its own technical team, plus the manufacturer’s warranty.
Current manufacturer's terms
| Manufacturer's warranty | 12 months or 2,000 hours (current manufacturer's terms, confirmed in each quotation) |
| Terms | Agreed in writing before the reservation deposit is paid |
| Controller | Zapi, alternating current |
The manufacturer's terms do not affect the seller's legal liability. Sales are intended for companies and sole traders for business use.
Technical service: we provide it
Technical service for the UN forklifts sold by Torkka is provided by JP Solar Solutions, with its own technical team, from the warehouse in Esmolfe, Penalva do Castelo.
We carry out diagnostics, maintenance and repairs, and handle spare parts and warranty claims with UN.
The maintenance plan, the battery coverage and the documentation for the truck and the charger, including the declaration of conformity, are set out in writing in the quotation.
Written terms before the reservation
The after-sales service terms in Portugal are agreed in writing before the reservation deposit is paid, together with the configuration and the equipment price. Review these terms before paying: once accepted by JP's written confirmation of receipt and acceptance, the reservation is not refundable if you simply change your mind.
Customers outside Portugal
Customers outside Portugal have the same warranty of 12 months or 2,000 hours. Service is carried out at our warehouse in Esmolfe, Penalva do Castelo: the customer brings or ships the equipment, and transport is at their expense. Parts can be sent by carrier and diagnosis can be done remotely, by video.
Obligations of forklift users
Employers have their own obligations regarding work equipment, including inspections and operator training (Decree-Law no. 50/2005). Check what applies to your company with your occupational safety service. Operator training and company obligations (PT).
UN technical training
UN trains dealer technicians and teams on site.